2020 was a thought year for all of us but not for e-commerce, “When the pandemic struck in March 2020, we knew that convenience and ways to shop from home were going to be more important now than ever before” says Stefanie Kruse, vice president, digital commerce and omnichannel, for Walgreens.
According to survey results report of e-commerce E.U on impact of the Covid-19 on e-commerce in 20 countries in E.U, the closure of physical shops during lockdown had an impact on online sales in a 67%.
Large Increase In Sales
Some Increase In Sales
Not applicable in my county
We have seen people changes in their shopping behaviors during this period of isolation. But lets see the store categories that qualified as essential in E.U.
2021 expectations of e-commerce in E.U is positive with 58% of people feeling “rather confident” and 42% “very confident”.
Overall responders show us that Covid-19 accelerated the digitalization of businesses in Europe and the e-commerce sector will continually grow driven by businesses and consumers alike.