3 + 1 Reasons to have Live Chat

Customer service is one of the most important elements that will make your business stand out. Excellent customer service can make the consumer willing to spend more money.

Here are 4reasons why it is important to have a live chat on your website:

1. You give the user the opportunity to communicate with you easily
   Simply put it makes it easy for customers to communicate with your support team quickly.
   The customer does not need to pick up the phone and wait until someone in your team can talk to them.

   A live chat tool can directly connect a customer to a support representative and thus allow customers to get instant answers to any questions they may have.

2. Saving operating costs
   One big benefit of implementing live chat software in your business is that you can save money.
   Customers usually contact you by phone or email, however, this can be time consuming for both parties involved.

   At the same time it is quite expensive as you will have to employ people to answer the phone and reply to emails.
   Therefore, you can automatically reduce your labor costs.

3. To have a competitive advantage
   According to Josh Ledgard of Kick Off Labs providing live chat support allows you to differentiate your e-commerce business from others.

   Initially allows you to answer customer questions promptly. You do not need to wait for any incoming requests, as a live chat allows you to ask multiple questions at once.
   Live chat also makes it easier for customers to contact you.
   Some people do not feel comfortable talking to someone over the phone, so it is helpful to have an online tool that allows these types of people to communicate with you at all times with minimal effort.

4. To improve the internet experience
   
   As mentioned earlier, live chat support makes it easy for customers to contact you. In other words, they can go to your site, open the chat widget, send their query, and let the support representative answer it.
   In addition, the live chat support application allows you to not lose potential customers, as 57% of online customers leave their market if they do not receive an immediate response from customer support.

   Furthermore, direct support to someone at the point of making a purchase is one of the best features your online store can provide. This way, you can improve a customer’s online shopping experience and increase your chances of making purchases from you.

For more information you can contact our team at or at +357 70007057.